Refund policy

Returns and refunds

As our cookies and brownies are fresh, perishable food items, we don’t accept returns or offer refunds for a change of mind.

If your order arrives damaged, is incorrect, or there is a problem with its quality, please contact hello@crenellationcookies.co.uk as soon as possible with your order number and, where possible, photographs of the products and packaging. We’ll investigate and arrange an appropriate refund or replacement.

Please don’t return food items unless we ask you to.

This policy does not affect your statutory rights.